Spectrum Internet is once again having huge issues in major metro areas. This is most likely stemming from the unprecedented amount of people working from home due to the mandated quarantine brought on by the Coronavirus outbreak.
Downdetector.com is reporting widespread outages in New York, Los Angeles, Dallas, Tampa and other densely populated areas, and many subscribers have taken to Twitter to ask others if they are also experiencing issues, ask for help getting online so they can continue their workday, or in some cases – just vent.
When these outages occur, Spectrum call centers become overwhelmed, and subscribers are reporting that they are being put on hold for extended periods of time
We’ve even seen reports of subscribers being charged in New York just to talk to Spectrum customer service
Spectrum internet is charging NYC customers $5 just to talk to a customer service rep right now.— Jeff Stone (@jeffstone500) April 8, 2020
The frustration towards the second largest internet service provider, as these challenging times not only force us to live in isolation away from our friends and family, but for those who are lucky enough to have the ability to work from home in a time when nearly 10 million unemployment claims have been filed in the last two weeks, having a stable internet connection is more important than ever.
What’s the best solution if My Internet goes down and I need to work from home?
We recommend unplugging your modem and plugging it back in. If there is a stable connection to your internet service provider, this will surprisingly fix your issues most of the time.
Second, your mobile device may be able to act as a mobile hotspot. Depending on the device that you have and your current mobile plan, you may be able to get away with working all day off your phone’s data connection. Just be careful, phones aren’t intended to be used this way for prolonged periods, and using them as mobile hotspots for too long causes overheating and can damage your phone.
There are a few more things you can do to solve your issue, but if you’re looking for a good backup internet solution, you want a mobile hotspot. These mobile hotspots work a lot like your mobile phone, but they are specifically built to connect you to the internet, so they have features your phones tethering does not – specifically, they will not overheat from prolonged use, and perhaps the best feature of a dedicated mobile hotspot is the fact that they can make use an external antenna, which will drastically help with keeping your signal stable.
We’ll continue to monitor the situation with this Spectrum internet outage as it unfolds, and update this article with new developments.